Tuesday 4 September 2012

EPSA codes

System Board
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0111
ePSA: CPU (d): (s) exception occurred
Flash latest BIOS and retry.
System Board
ePSA 2000-0112
ePSA: CPU (d) - machine check exception detected
Flash latest BIOS and retry.
System Board
ePSA 2000-0212
ePSA : System board - CMOS, Location = (x), Expected = (x), Found = (x)
Flash the latest BIOS and retry the diagnostics.
System Board
ePSA 2000-0213
ePSA: System board - CMOS battery failure detected
Flash the latest BIOS and retry the diagnostics.
Reseat CMOS battery
CMOS battery
System Board
ePSA 2000-0221
ePSA: Timer - Interval timer not functional
Flash the latest BIOS and retry the diagnostics.
System Board
ePSA 2000-0232
Reserved


ePSA 2000-0233
ePSA: System board - RTC 'seconds' count is not updating
Flash the latest BIOS and retry the diagnostics.
System Board
ePSA 2000-0234
ePSA:System board - HPET (d), incorrect time period. Expected = (d), Found = (d)
Flash the latest BIOS and retry the diagnostics.
System Board
ePSA 2000-0235
Reserved


ePSA 2000-0241
ePSA: BIOS - A20 gate not enabled
Flash latest BIOS and re-try the diagnostics.
System Board
ePSA 2000-0242
ePSA: System board - Interrupt controller, IRQ = (d): (s) not detected
Flash latest BIOS and re-try the diagnostics.
System Board

Touchpad (Portables)
Touchpad
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0313
ePSA: Touchpad - pointing stick/touchpad not detected
TSS: Power down system. Flash latest BIOS
DSP: Power down system, reconnect touchpad and retry the diagnostics. If problem persists flash latest BIOS.
Connections/cables
Touchpad
System Board
Cables (All systems)
Cables
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0411
Reserved


ePSA 2000-0412
Reserved


ePSA 2000-0413
Reserved


ePSA 2000-0414
Reserved


ePSA 2000-0415
ePSA: Cables - Check the following cables (s)

Re-flash latest BIOS Check the cable(s) specified in the error message. Retry the diagnostics. If no error occurs then it´s a cable or connector issue.
BIOS
Secure cables at headers. Replace any damaged cables or devices.
The cables test will pass if all required cables are properly installed but fails if any required cable is not in the expected state
The user should view the configuration information and determine if any optional items that were purchased are showing as Not Installed, and should be Installed. Then check the hardware to be sure the device is properly attached in the system. System Board
ePSA 2000-8415
ePSA: Cables - BIOS reports no testable cables
The system may not have any testable cables.
Check latest BIOS
N/A
Boot Path (All non-eEFI systems)
Boot Path does not check hardware, but a test of the suitability of MBR/GPT structures to transition into the operating system. If these structures have been damaged or tampered with, this test provides an indication of the best course of action.
Boot Path
Error Number
Error Message
Action to be Taken
Conclusion
ePSA 2000 -8165
ePSA:OS - MBR code is unknown, possibly infected by a virus
Run anti-virus software on the system.
Update or re-install OS
Reinstall or update OS
ePSA 2000 -8166
ePSA:OS - Detected virus (s)
Run anti-virus software on the system.
Reinstall or update OS
Hard Drive (All systems)
Hard Drives
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0141
ePSA: Hard Drive - no drive detected
This device is not required on notebooks so this message may be understood as a warning message.

If a HDD should be present: Power down system; reconnect hard drive to the System Board. Rerun the diagnostic. If no error occurs then it's a cable or connector issue. Reflash latest BIOS.
Reflash latest BIOS.
Hard Drive
System Board
ePSA 2000-0142
ePSA: Hard Drive (d) - S/N (s), self test unsuccessful. Status = (x)
Power down system; reconnect hard drive from system board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue.
Reflash latest BIOS.
Hard Drive
System Board
ePSA 2000-0143
Reserved


ePSA 2000-0144
Reserved


ePSA 2000-0145
ePSA: Hard Drive (d) : S/N (s) - self test did not complete
Power down system; reconnect hard drive from System Board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue.
Reflash latest BIOS.
Hard Drive
System Board
ePSA 2000-0146
ePSA: Hard Drive (n): S/N (s) - self test log contains previous errors
Power down system; reconnect hard drive to system board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue
Reflash latest BIOS.
Hard Drive
System Board
ePSA 2000-0148
Reserved


ePSA 2000-0149
Reserved


ePSA 2000-0150
ePSA: Hard Drive - No drive detected.
User Error
Warning message but cabling or connectivity may be an issue.
Reflash latest BIOS.
Hard Drive
System Board
ePSA 2000-0151
ePSA: Hard Drive (d): S/N (s) - incorrect status: (x) - (s)
User Error
Re-run the test
Check cables and connections
Reflash latest BIOS.
Hard Drive
System Board
Optical Drive (All systems)
Optical Drive
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0147
ePSA: Optical Drive (d) - self test -- (s)
User Error
Reconnect optical drive into system board. Rerun the diagnostic. If no error occurs then it's a cable or connector issue.
Re-flash latest BIOS.
Optical Drive
System Board
ePSA 2000-0152
ePSA: Optical Drive (d): - incorrect status: (x) (s)
User Error
Re-run the test
Re-flash latest BIOS
Re-seat OD to system board.
Optical Drive
System Board
Video Card (All systems)
Video Card
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0331
ePSA: Video controller - no video controller detected
TSS:
Power down system, check latest BIOS. Retry the diagnostics.
DSP:
Power down system, disconnect and reconnect
LCD cable. Retry the diagnostics. If no error occurs then it’s a cable or connector issue.
If problem persists, check latest BIOS
Cables
Video Card
System Board
ePSA 2000-0332
ePSA: Video memory -Video memory integrity test discrepancy
Flash latest BIOS latest BIOS. Retry the diagnostics.
Cables
Video Card
System Board
ePSA 2000-0333
ePSA: Video - User provided no input for graphics test
Possibly User error. If not flash latest BIOS and retry diagnostic
LCD BIST available &Graphics visible
  • Video Controller
  • System Board
LCD BIST available & Graphics not visible
  • LCD cable or panel
  • Video Controller
  • System Board
LCD BIST not available & Graphics visible
  • Keyboard or keyboard cable
  • System Board
Graphics not visible
  • LCD or LCD cable
  • System Board
ePSA 2000-0334
ePSA: Video - user reported the patterns were not displayed
Possibly User error. If not flash latest BIOS and retry diagnostic
LCD BIST available & Graphics visible
  • Video Controller
  • System Board
LCD BIST Graphics not visible
  • LCD cable or panel
  • Video Controller
  • BIOS
  • System Board
LCD BIST is not available Graphics visible
  • Keyboard or keyboard cable
  • System Board
Graphics are not visible
  • LCD or LCD cable
  • System Board
Notebook Panel (Portables)
Notebook Panel
Error Number
Error Message
Action to be Taken
Conclusion
Re-run diagnostics after a part replacement.
ePSA 2000-0321
ePSA: LCD EDID - unable to access EDID EEPROM
Flash latest BIOS and retry diagnostic
LCD cable
LCD panel
System Board
ePSA 2000-0322
ePSA: LCD panel - unable to modify brightness
Flash latest BIOS and retry diagnostic
LCD cable
LCD panel (inverter/controller)
System Board
ePSA 2000-0323
Reserved


ePSA 2000-0324
ePSA: LCD panel - user reported LCD BIST colors were not displayed
Possibly User Error. If not flash latest BIOS and retry diagnostic
LCD cable
LCD panel (inverter/controller)
System Board
ePSA 2000-0325
ePSA: LCD panel - user provided no input for LCD BIST
Possibly User Error. If not flash latest BIOS and retry diagnostic
LCD cable
LCD panel (inverter/controller)
System Board
ePSA 2000-0326

ePSA: LCD panel - unable to turn lamp on or off
Flash latest BIOS and retry diagnostic

LCD cable
LCD panel (inverter/controller)
System Board
ePSA 2000-0327
ePSA: LCD panel - unable to use BIOS interface
Flash latest BIOS and retry diagnostic
LCD cable
LCD panel (inverter/controller)
System Board
ePSA 2000-0328
ePSA: LCD panel - unable to detect variance in ambient light sensor
Flash latest BIOS and retry diagnostic
LCD cable
LCD panel (inverter/controller)
System Board
Battery (Portables)
Battery
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0131
ePSA: Battery - The battery is not installed
Install the battery;
Check for debris or damaged contacts.
Battery
ePSA 2000-0132
ePSA: Battery -The battery is reaching the end of its usable life
Consider replacing battery.
Battery
AC Adapter
Charging Circuit Board
System Board
ePSA 2000-0133
ePSA: Battery - The battery cannot provide sufficient power
Check contacts, power plug and cables; may need to replace battery.
Battery
AC Adapter
Charging Circuit Board
System Board
Charger (Portables)
Battery Charger
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0134
ePSA: Charger -Charge cycles exceeded maximum limit
Check for User Error
Re-seat the battery and re-run the test.
Check for latest BIOS.
Battery
Charger
ePSA 2000-8135
ePSA: Charger- unable to detect charger
Check for User Error
Re-seat the battery and re-run the test.
Check that charger is connected to the computer or replacing it.
Check for latest BIOS.
Battery
Charger
ePSA 2000-8136
ePSA: Charger -Ƃ Unexpectedly detected charger
User Error
The charger has not been removed as directed Ć¢€“ remove the charger.
Check for latest BIOS.
N/A
ePSA 2000-8137
ePSA: Charger - The charger is not supplying power
User Error
Re-seat battery.
Check for latest BIOS.
Battery
Charger
ePSA 2000-0137
ePSA: Charger - Unexpected charge condition detected
User Error
Re-seat battery.
Check for latest BIOS.
Battery
Charger
Fans (All systems)
Fans
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSAƂ  2000-0511
ePSA:Fan - The (s) fan failed to respond correctly
Check for latest BIOS.
Re-run the test. If the problem persists, it may be a faulty fan.
Fan(s)
System Board
ePSAƂ  2000-0512
ePSA:Fan - The (s) fan is running faster than expected
Check for latest BIOS.
Re-run the test. If the problem persists, it may be a faulty fan.
Fan(s)
Systems Board 
Memory (All Systems)
Memory Test/Memory (Desktop and Notebook)
Error Number
Error Message
Action to be Taken
Conclusion
Retry the diagnostic after a part replacement to evaluate it.
ePSA  2000-0123
ePSA: Memory- integrity test discrepancy. (s)
Power down system, re-seat memory DIMMS. Retry ePSA, if no error occurs then it was a DIMM connection issue.
Check for latest BIOS.

Memory DIMMS
System Board
Processor
Event Log (All systems)
Event Log
Error Number
Error Message
Action to be Taken
Conclusion
ePSA 2000-0251
ePSA: Event log - The log contains failing records
Event Log provides various BIOS and Diagnostic events.
Event Log provides various BIOS and Diagnostic events.
Thermals (Portables)
Event Log
Error Number
Error Message
Action to be Taken
Conclusion/Cause
ePSA 2000-0314
Thermal: The (S) reading (DC) exceeds the thermal limit.
Check Event Log for events related to the system's thermal solution: defective fans, clogged air paths, defective sensors.
Check for latest BIOS.
Fans
Air paths
Sensors
BIOS
ePSA 2000-0315
Sensor: The (S) reading (DC) is lower than expected.
Check the Event Log for entries involving sensors reading zero degrees.
Check for latest BIOS.
Sensors
BIOS

11 comments:

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  2. ePSA 2000-0332
    ePSA: Video memory -Video memory integrity test discrepancy
    Flash latest BIOS latest BIOS. Retry the diagnostics.
    Cables
    Video Card
    System Board.

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